Privacy policy

1. Information we collect

1.1. Information you provide

We collect information that you voluntarily provide when you:

• Create an account
• Connect your cloud service provider accounts
• Contact our support team
• Subscribe to our newsletter
• Respond to surveys or fill out forms

This information may include:

• Name, email address, and contact details
• Billing information and payment details
• Cloud service provider account credentials and API keys
• Company information and role

1.2. Information collected automatically

When you use our Service, we automatically collect certain information, including:

• Usage data (features accessed, actions taken)
• Log data (IP address, browser type, pages visited)
• Device information (operating system, browser type)
• Cookies and similar tracking technologies

1.3. Information from Cloud Service Providers

With your permission, we access information from your connected cloud service providers, including:

• Service level agreement (SLA) details
• Service outage and performance metrics
• Billing and usage information
• Account and subscription details

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Monitor and detect service disruptions in your cloud environments
• Process and automate SLA refund claims
• Send notifications about service disruptions and refund status
• Communicate with you about your account and our Service
• Respond to your requests and support needs
• Analyze usage patterns and optimize our Service
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations

3. How we share your information

We may share your information in the following circumstances:

• With cloud service providers to facilitate refund claims
• With service providers who help us operate our business
• With your consent or at your direction
• To comply with legal obligations
• In connection with a business transfer or corporate restructuring
• To protect our rights, privacy, safety, or property

We do not sell your personal information to third parties.

4. Data security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

3. Your rights and choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing consent for processing
• Restricting or objecting to processing
• Data portability
• Lodging complaints with data protection authorities

To exercise these rights, please contact us at [email protected].

5. International data transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

6. Cookie policy

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings and other tools.

7. Children's policy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

9. Contact us

If you have questions about this Privacy Policy, please contact us at [email protected].

Next Signal Solutions, Inc.